Get answers fast — from our help guides or directly from the team.
Each event gets a microsite. Guests open it, scan their face once, and instantly see every photo they appear in — no account or app needed.
We support JPEG, PNG, and most RAW formats. Files are processed, compressed, and sorted automatically in the cloud.
Our AI handles varied lighting, angles, and group shots with high accuracy. Guests can also report missing photos, and we'll re-run matching.
Face scans are converted into encrypted mathematical representations used only for matching. Guests can request deletion at any time — see our Privacy Policy.
Yes — Essential and Premium plans support custom domains for fully branded event microsites.
Email support@kapturise.com with your account email and invoice number, and we'll sort it out promptly.